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Military Personnel Customer Service

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Located in the Dole Center, Bldg. 412, left of the Cashier’s Cage.

MPCS HOURS: ALL SECTIONS

*Appointments can be made during normal hours.
Monday – Wednesday: 8am – 3:30pm
Thursday: 7am – 1pm
Friday: 8am – 3:30pm

Customer Support (ID Cards)
Monday – Wednesday: 8am – 3:30pm
Thursday: 7am – 1pm
Friday: 8am – 3:30pm
Services Include:
ID Cards
In-Processing
DEERS
Leave
Right-Start
To make an ID card or DEERS update appointment go to:
https://rapids-appointments.dmdc.osd.mil

Career Development
Monday – Wednesday: 8am – 3:30pm
Thursday: 7am – 1pm
Friday: 8am – 3:30pm
Services Include:
Assignments
Promotions
Re-Enlistments/Extensions
Retirements/Separations

Force Management
Monday – Wednesday: 8am – 3:30pm
Thursday: 7am – 1pm
Friday: 8am – 3:30pm
Services Include:
Passports
Awards/Decorations
Evaluations
Duty Status Updates
Adverse Actions

 ****Note**** Appointments should be made for ID cards through the portal

****Note**** We are closed 3rd Friday of each month for MSG Training Day, AMC Family Days, and Federal Holidays.

Did you know there are 5 DEERS/RAPIDS locations in the Wichita area?
The following three locations issue ID cards and do DEERS/RAPIDS updates by appointment.  To make an appointment at any of these locations log onto any computer and go to https://rapids-appointments.dmdc.osd.mil.   If you do not have an appointment, call ahead for availability.

  • Active Duty-22nd FSS Customer Service:  Located in the Robert J. Dole Community Center .
    Phone number:  (316) 759-3737.
    Hours of operation:
    Walk-In Hours – Monday – Friday: 9am – 3:30pm
    Appointment only – Monday – Friday: 3:30pm- 4:30pm
    Closed the 3rd Friday of every month.
  • KSANG Unit-184th FSS:  Located on west side of McConnell AFB at Minuteman Drive and Jayhawk Dr.
    Phone number:  (316)759-7431.
    Hours of operation:   M-T-W & F 0800 – 1600.  Thur 0800 -1600.  Also open on drill weekends, the first weekend of every month, unless it falls on a holiday, than it will be the second weekend of the month.  Drill weekend hours 0800-1530.
  •  KSARNG Unit-287th Sustainment Brigade:  Located at East Central and North Edgemoor at 620 N Edgemoor in Wichita.
    Phone number:  (316) 681-6261/6200.
    Hours of operation: Mon – Thur  0830 – 1630.  Closed on Fridays.

For the two locations listed below, always call ahead for availability.

  •  USAF Reserve Unit- 931st ARW:  Located on McConnell AFB on Topeka St. in building 1185 room 126.
    Phone number:  (316) 759-2519.
    Hours of operation:  M-F 0730 – 1600.  This location will be going to an appointment system within the next 60 days.
  •  KSNG Unit-263rd RSS:  Located in Hutchinson, KS at 1111 N. Severance.
    Phone number:  (620)728-4200.
    Hours of operation:  M-F 0800 – 1600

All locations are closed on Federal Holidays. Please call all locations before you go to ensure no change in schedule.

 

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